NOTE** If you're having trouble opening a link, please tap and hold on the link to open. 

Our refund process depends on where you purchased your subscription.

Refund from Apple

Apple will charge your account if you did not cancel your trial more than 24 hours before your trial period ended.

Apple will also charge you if you were not eligible for a free trial, click here to learn more.

iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Pray through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion).

You have 2 options to contact Apple to request a refund.

Option 1

You can contact iTunes Customer Support directly at https://getsupport.apple.com/.

NOTE** Press and hold on the link or button to open if you're viewing this on your iOS device. 

Option 2

You can download the Apple customer support app to your iPhone and chat with Apple to request a refund.

Click here or on this link to download the app. https://apps.apple.com/us/app/apple-support/id1130498044

Refund from Google

Google will charge your account if you did not cancel your trial more than 24 hours before your trial period ended.

Google will also charge you if you were not eligible for a free trial, click here to learn more.

If It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play or try reaching out to Google by clicking here. You can also click here to learn more about how to get a refund from Google.

Refund when purchasing directly from Pray.com's website

If you made a purchase directly from our Pray.com website, please reach out to us at purpose@pray.com by providing us with your Pray email and phone number to help locate your account or send us a chat message for assistance. For yearly subscription purchases made through the Pray.com website, we are usually able to accommodate refund requests made within 30 days of your purchase. 

See also:

Manage your Apple-billed subscription

Manage your Google-billed subscription

Manage your Pray.com Web-billed subscription.


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